Privacy Policy

This Privacy Policy describes how Trigon Services Pvt Ltd ("Company," "we," "us," or "our") collects, uses, maintains, and discloses information from users (each, a "User") of the Trigon Services Web View application ("Application") and the services accessible through it. This policy applies to the Application and all products and services offered by Trigon Services related to it.

1. Introduction
Trigon Services Pvt Ltd is committed to protecting the privacy and security of our clients' information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our Web View Application, particularly as it pertains to client login and profile viewing. By accessing or using the Application, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Application.

2. Information We Collect
As our Application primarily functions as a web view of our existing client portal, the data collection practices largely mirror those of our website. We may collect various types of information from Users, including:

• Personal Identification Information:

  • Directly Provided: Name, email address, phone number, company name, login credentials (username and password), and any other information you provide when creating an account, updating your profile, or communicating with us.

  • Client-Specific Data: Information related to the security services you avail, which may include sensitive details pertinent to security management, property details, incident reports, and monitoring data, as provided by you or collected in the course of providing our services.

• Technical and Usage Data:

  • Automatically Collected: IP address, device type, operating system, browser type, unique device identifiers, access times, pages viewed, and the referring website addresses. This data helps us understand how the Application is used and improve its functionality.

  • Log Data: Information that your browser sends whenever you visit our website or use our web view, such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

• Cookies and Tracking Technologies:

  • Our website, accessible via the web view, may use "cookies" and similar tracking technologies (like web beacons and pixels) to enhance user experience. These are used to remember user preferences, maintain login sessions, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, doing so may affect the functionality of the Application.

3. How We Use Collected Information
Trigon Services collects and uses Users' personal information for the following purposes:

• To Provide and Maintain Services: To operate, maintain, and provide the services you request, including granting access to your client profile, security service details, and reports.

• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.

• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided in our Application.

• To Process Transactions: We may use the information Users provide about themselves when placing an order or requesting services only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their services. It may also be used to respond to their inquiries, questions, and/or other requests.

• For Security and Fraud Prevention: To protect our services and users from fraudulent or illegal activities and to ensure the security of our systems and data.

• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored within our Application.

Given the sensitive nature of security management, we implement robust physical, electronic, and managerial procedures to safeguard and secure the information we collect. This includes, but is not limited to, encryption, firewalls, secure server environments, and strict access controls for personnel handling sensitive data.

5. Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Application or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission or where legally required.

In specific circumstances, we may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Third-Party Websites and Services
Our Application may contain links to our website or other third-party websites or services. This Privacy Policy does not apply to the practices of companies that we do not own or control, or to people that we do not manage. We are not responsible for the privacy practices employed by websites linked to or from our Application, nor for the information or content contained therein. Browse and interaction on any other website, including websites that have a link to our Application, is subject to that website's own terms and policies.

7. Your Rights Regarding Your Data
Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data held by us.

• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• Erasure (Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.

• Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.

• Object to Processing: The right to object to our processing of your personal data, under certain conditions.

• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable laws.

8. Children's Privacy
Our Application and services are not intended for use by children under the age of [13 or applicable age in your jurisdiction]. We do not knowingly collect personally identifiable information from children under [13 or applicable age]. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy
Trigon Services has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

10. Your Acceptance of These Terms
By using this Application, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Application. Your continued use of the Application following the posting of changes to this policy will be deemed your acceptance of those changes.

11. Contacting Us
If you have any questions about this Privacy Policy, the practices of this Application, or your dealings with this Application, please contact us at:

Trigon Services Pvt Ltd
Email: operations@trigonservices.co.in
Phone: +91-9220824202
Website: https://www.trigonservices.co.in